Frequently Asked Questions

Service

IPSE GO is a powerful service for heat balance calculations and process simulation in the cloud and the newest addition to SimTech's software lineup. Based on the previously existing process simulation environment IPSEpro, IPSE GO allows for a quick and easy workflow on the web.

IPSEpro-PSE is the process simulation environment which is part of the IPSEpro software suite. IPSEpro-PSE runs as a desktop application on Microsoft Windows. IPSE GO is IPSEpro-PSE's counterpart in the cloud which allows you to create and calculate projects in your browser without the need for a local installation.

IPSEpro version licensing also differs from IPSE GO’s flexible subscription-based licensing. Most functionality is shared between both IPSEpro-PSE and IPSE GO.

In the IPSE product family, a model library refers to a collection of pre-built models or components that represent various physical processes or systems relevant to energy engineering and related fields. These libraries contain equations, algorithms, and data structures that can be easily integrated into the IPSEpro or IPSE GO platform, allowing users to quickly develop custom simulation models without the need for extensive programming.

Model libraries can be created by professional users with the Model Development Kit that is part of IPSEpro (read more here).

IPSE GO offers a broad range of model libraries, both in-house developed by SimTech (see here) and third-party model libraries.

IPSE GO requires you to have a valid user account. To start evaluating IPSE GO and receive your user account, do not hesitate to request a trial account via about.ipsego.app/request-access or send us an inquiry via sales@simtechnology.com.

Loading project content and running process simulations require an active connection to SimTech’s infrastructure. Making changes to the flowsheet may work without an active internet connection but may lead to reduced user experience.

We offer a limited-time trial access to IPSE GO that can be requested at about.ipsego.app/request-access. If you have further questions or want to receive a live demo of all IPSE GO features contact us at sales@simtechnology.com.

IPSE GO offers a variety of supporting materials and help resources, including manuals, documentation pages and tutorial videos.
These are sent to you along with your first access to the platform.

Additionally we offer a specialised customer-support during business hours either via phone or mail.
IPSE GO also provides support features that let you share your active project directly with SimTech support personel for quicker troubleshooting.

Pricing, Payments & Subscription

IPSE GO is a service available as a monthly or annual subscription. After acquiring a subscription your account details and access are sent to you via mail and you can start using IPSE GO immediately. The costs for IPSE GO depend on the model libraries required. Please enter contact via sales@simtechnology.com to see what your requirements may cost.

Subscriptions for IPSE GO can be paid via invoice, bank transfer or credit card. Payments are securely handled via Stripe. If you have special requirements or need a different payment method contact us via sales@simtechnology.com.

We prioritize the security and confidentiality of our customers' information. To ensure the safety of your payment and banking details, we utilize the trusted services of Stripe, a leading third-party payment processor. This means that when you make a purchase with us, your sensitive data is securely handled by Stripe, and at no point does our company store any of this information on our servers.

Your active subscription can be easily cancelled anytime. After cancellation your subscription will not renew automatically and terminate after the end of your current contract period.

When your subscription ends, most of IPSE GO features will not be accessible anymore until you restart your subscription. All your project data and groups will persist through subscription pauses but interaction might be prevented. It is always possible to download your project data without a subscription to for example use locally with IPSEpro.

No, account sharing is not permitted between multiple users. IPSE GO is designed to work with a single account per user. Individual users have individual authorization to resources (groups, projects etc.). For collaboration IPSE GO offers great support for sharing projects via user groups.

Volume pricing for multiple accounts is available and can be requested via sales@simtechnology.com.

Yes!

If you are a student please enter into contact via our free trial program and provide your student information. For research and learning purposes students are eligible for a student education plan. We also offer special plans for students interested in using IPSE GO for research work or working on a thesis.

If you are a teacher and want to use IPSE GO in the classroom, apply directly via the IPSE GO for Education plan at https://about.ipsego.app/ipse-go-for-education.

Compatibility & Maintenance

The IPSE GO project format is compatible with the latest versions of IPSEpro. Projects created with one of SimTech's standard model libraries can be directly migrated from IPSEpro to IPSE GO. Custom developed model libraries will be supported by IPSE GO in the future.

Projects created with one of SimTech's standard model libraries can be directly migrated from IPSEpro to IPSE GO. Support for custom developed model libraries is planned and will be supported by IPSE GO in the future.

SimTech offers model library developers with IPSE GO distribution platform to sell and market your developed models. Reach out to sales@simtechnology.com and discuss further details for this partnership.

If your company is interested in using IPSE GO exclusive features such as easy collaboration or centralized model storage without relying on SimTech as a provider, IPSE GO offers a dedicated On-Premise solution. This is only available for enterprise customers. For more details contact us via sales@simtechnology.com.

The best way to enter contact for feature requests or feedback is via the “Feedback” button directly in IPSE GO. Alternatively, you can contact us at feedback@simtechnology.com.